Training Academy

This seminar provides an overview of the credit-granting process, including the steps involved in credit granting, key documents like applications, bank statements, and trade references, and the assessment and verification of customer information and risk during the credit vetting process. It also covers approval mechanisms and internal controls, with activities such as roleplay, application review and interactive checklist exercises.

Suitable for: Individuals involved in credit assessment and approval.

This seminar focuses on understanding the purpose and components of a credit policy, identifying and evaluating different types of credit risk (default, concentration, systemic), and applying risk scoring models in practical scenarios. It includes discussions on the components of a credit policy (limits, terms, conditions, risk tolerance) and a case study on evaluating a sample customer using a credit scorecard.

Suitable for: Professionals involved in setting credit policies and managing risk.

Learn techniques to evaluate both consumer and business credit, including analyzing financial statements and reports and using qualitative and quantitative data to support decisions. This seminar covers differences between consumer and commercial credit evaluation, personal and business credit data (salary slips, financial statements, ratios), and tools like credit bureaus and scoring models.

Suitable for: Credit analysts, loan officers, and business owners.

This seminar equips participants with strategies to manage overdue accounts, monitor and report on credit control metrics, and communicate effectively in debt collection situations. Topics include an overview of credit control objectives and KPIs, ageing analysis and debtor reports, collections strategies (calls, emails, legal notices), and soft skills in collections.

Suitable for: Collections officers, credit controllers, and finance professionals.

Understand South African credit laws, with a focus on the National Credit Act (NCA), and identify legal implications in granting and collecting credit to ensure compliance in documentation and agreements. This seminar covers relevant legislation, legal rights and obligations in credit agreements, enforcement processes, and case law examples.

Suitable for: Credit managers, legal compliance officers, and business owners.

Understand the end-to-end debt recovery process, differentiate between pre-legal and legal recovery approaches, and recognize procedures for insolvency and claim resolution. This seminar covers the debt recovery cycle, pre-legal collection strategies, legal recovery processes (letter of demand, summons, judgment), and insolvency procedures.

Suitable for: Legal professionals, collections specialists, and credit managers.

Identify various types of credit insurance (domestic, export, trade credit), learn policy management best practices, and understand the process of submitting and following up on claims. This seminar also covers risk mitigation tools beyond insurance, such as guarantees and collateral.

Suitable for: Risk managers, credit professionals, and business owners.

This seminar focuses on identifying early signs of delinquency, developing tailored repayment and restructuring plans, and understanding the basics of credit counseling and rehabilitation. Topics include indicators of delinquency, categorizing accounts (skip tracing, disputes, hardship), structuring repayment plans, and rehabilitation strategies.

Suitable for: Collections and recovery teams, credit counselors.

Understand the role of compliance in the credit function, apply ethical principles in credit decisions, and interpret governance frameworks relevant to credit management, such as King IV. This seminar explores ethics in credit decisions, governance, and risk control in the credit function.

Suitable for: Compliance officers, credit managers, and senior leadership.

Learn to supervise and support credit team performance, develop Key Performance Indicators (KPIs) for individual and team effectiveness, and allocate and manage departmental budgets and resources. This seminar covers principles of staff supervision and leadership, training strategies, and aligning team KPIs with credit strategy and business goals.

Suitable for: Credit managers, team leaders, and departmental heads.

Interpret financial statements for creditworthiness, apply key financial ratios in decision-making, and distinguish between solvency and profitability risks. This seminar includes an overview of financial statements, ratio analysis (liquidity, solvency, profitability), cash flow interpretation, and credit scoring using financial indicators.

Suitable for: Credit analysts, financial professionals, and business owners.

Prepare forecasts for bad debts and credit losses, integrate credit strategy with broader business planning, and plan and adjust budgets to support credit operations. This seminar covers understanding credit loss provisions, forecasting bad debts using historical and economic data, and aligning credit operations with business strategy.

Suitable for: Credit managers, finance managers, and budgeting professionals.

Apply internal control principles to reduce credit risk, understand segregation of duties and audit trails, and detect and prevent fraud in credit transactions. This seminar explores key principles for credit, common fraud risks and prevention techniques, and tools and technology to support internal controls.

Suitable for: Audit professionals, credit compliance, and risk managers.

Evaluate credit management software tools, automate routine processes to enhance efficiency, and track and manage digital payments effectively. This seminar covers digital transformation in credit management, features of credit management software, automating credit workflows, and integration with ERP and CRM platforms.

Suitable for: Credit operations managers, IT professionals, and business owners.

Explain the objectives and key provisions of the NCA, apply affordability assessment criteria to credit applications, and understand compliance responsibilities for credit providers. This seminar covers core principles like responsible lending and consumer protection, legal and practical aspects of affordability assessments, and penalties and enforcement under the NCA.

Suitable for: Credit providers, legal professionals, and compliance officers.

Understand the role of credit bureaus in the credit ecosystem, interpret key elements of a credit report, and explain procedures for consumer disputes and corrections. This seminar details how data is collected, stored, and updated, common red flags, credit scoring models, and consumer rights.

Suitable for: Credit analysts, financial advisors, and consumers.

Apply fair and ethical practices in credit evaluation and lending, avoid reckless or predatory lending behavior, and respond appropriately to ethical dilemmas in credit decisions. This seminar covers principles of ethical lending, treating customers fairly, and ethical decision-making models.

Suitable for: All credit professionals and business leaders.

Communicate professionally with internal and external stakeholders, handle difficult customer interactions with confidence, and apply best practices in written and verbal credit communications. This seminar focuses on the importance of communication in credit functions, writing clear and persuasive collection letters, and telephone etiquette.

Suitable for: Credit officers, collections agents, and customer service teams.

Negotiate payment terms effectively with customers, apply mediation techniques to resolve credit disputes, and de-escalate conflict while preserving business relationships. This seminar introduces negotiation principles, preparing for payment negotiations, mediation techniques, and different negotiation styles.

Suitable for: Collections specialists, credit managers, and customer-facing staff.

Identify career development opportunities in credit, apply time management tools to improve productivity, and develop emotional intelligence for better client and team engagement. This seminar covers career pathways, setting personal development goals, time management techniques, and applying emotional intelligence to handle stress and team dynamics.

Suitable for: All credit officers and professionals seeking career growth.